Your Pediatric Eye and Adult Strabismus care during the COVID-19 outbreak
As this pandemic continues to accelerate and more drastic actions are required to try and ‘flatten the curve’, Child Eye Care would like to assure all our patients that we are working hard to ensure we continue to provide appropriate, adequate and safe care.
A staff member will be checking messages daily and we will attempt to return all calls by the next business day. A pediatric ophthalmologist will be available during normal office hours (Mon - Fri, 8am - 5pm) for emergency appointments.
Patients with appointments already scheduled
Each provider is personally reviewing all chart notes for upcoming appointments through June 15th to establish how urgently each patient needs to be seen.
If appropriate, we are rescheduling the appointment 3 – 6 months later (June – September 2020). We are also developing the capability of offering telehealth appointments (further information is given below) for certain patients.
If our providers deem an in-office consultation is required and an extended delay would negatively impact a patient’s outcome then an appointment will be scheduled. The appointment date and time will likely change from when you are currently scheduled. We continue to enforce our current protocol for all patients and staff (please see below).
New patients that are being referred to Child Eye Care Associates
We work hard to triage and appropriately schedule all new patients in a timely fashion. During this recent outbreak we have continued to review all new patient referrals, though it is taking us a little longer than usual. Please be assured we will continue to review ALL chart notes. Given the uncertainty of the current situation we are not scheduling any new patients that we do not deem urgent or who can wait 3 months to establish care. If it is determined that a patient should be seen during this time, our office will contact you to schedule an appointment.
Only one person may accompany any patient to their appointment, to minimize exposure.
We will take your temperature on arrival – any family with a member who has a fever will be rescheduled at least 14 days from that date.
No family member or patient with any respiratory symptoms (cough, sneezing) should come for an appointment. If you arrive with an active cough you will be rescheduled at least 14 days from that date.
If anyone in your home has respiratory symptoms or fever, you will need to reschedule for at least 14 days in the future.
Please use the hand sanitizer provided.
We have removed all toys from the waiting room and clinic rooms to reduce risk of cross contamination.
We are sanitizing all surfaces in clinic rooms between each patient.
In order to try and keep the waiting room as uncrowded as possible:
We are scheduling patients in 30 minute appointment slots.
You will remain in the exam room for the duration of your visit to reduce any possible exposure in our waiting room. Since we have removed all toys from the exam rooms, you may consider bringing some small toys from home to keep your child entertained between the initial evaluation and when you see the doctor. Dilated appointments can last up to 1.5 hours as it takes 35 minutes for dilating drops to take effect.
Where appropriate, our providers will be using video conferencing to provide telemedicine appointments. You will need to provide us a working email and an invite will be sent to you stating the date and time of your appointment as well as a link to connect you to the video call.
Your insurance company will be billed for this visit similarly to an in-office visit. We will not suggest this option unless we believe it will provide sufficient information to allow treatment recommendations.
The following directs you to a short video explaining the process and what will be required. The app is supported on both Android and Apple smart phones as well as laptop or computers.
If the telemedicine appointment is for your child the following nicely demonstrates how to test their vision. It not only demonstrates the correct technique for testing a child's vision but also how to download, calibrate and appropriately use a visual acuity app.
Thank you for your understanding and support during this difficult time.
We remain open to answer your questions at 503 635 4436.
Child Eye Care Associates